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Making Christ Evident in Your Ministry
Three Steps for Creating a Service Culture| posted 11/02/2007
A few years ago, I was part of a project which required that I fly monthly from Seattle to Los Angeles to deliver customer service training and quickly became a "regular" at a well-known hotel.
On this particular occasion, after surviving the stress of flying and the trauma of Los Angeles traffic, I arrived at the hotel tired, hungry, and grouchy. Walking up to the front desk, I was suddenly greeted with a cheerful woman who said, "So good to see you again, Jan. We were expecting you!" I was whisked away to my room and there, to my delight, was everything that helped me feel at home—a radio station playing my favorite station, the Wall Street Journal on the bed, and a fresh fruit plate, complete with chocolate and a Diet Coke!
So what does this have to do with a ministry? In a word - everything. If a secular company, such as a hotel, is able to transform a grouchy customer to a loyal fan, how much more should our ministries actively pursue God's agenda by playing an integral part ...
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