Christian Leadership Alliance

Dealing with Difficult People

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Closing the Knowing/Doing Gap

What keeps a:

• man traveling alone from renting an adult movie in his hotel room?
• parachurch leader from inviting the small, faithful donors—as well as the major givers—to a private reception?
• mature Christian couple home for the fourth Friday night in a row, watching a rented movie—instead of inviting their unchurched neighbors in for the evening?

What makes a:

• tired Mom of two young children take time to read to them before bed?
• pastor tear up seven pages of sermon notes on Saturday morning and start over?
• leader get his senior team away for a weekend of vision development?
• grandfather with arthritic knees take long walks with his chattering granddaughter?
• church split over the addition of a contemporary worship service?
• leader humiliate a department head in a staff meeting?

What causes:

• a young leader to confront an apathetic older employee?
• one Christian couple to give 10% faithfully to God's work while another couple in the same church gives nothing because they maxed out 3 bank credit cards?

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